Leadership Blind Spots: Would You Know If Pressure Changed the Way You Lead?
Leadership blind spots can grow under pressure. Learn how changing behaviour weakens feedback and leaves leaders unaware of their impact.
Business Resilience: When People Stop Challenging How Work Gets Done
Business resilience can weaken while performance still looks fine. One early warning sign is when people stop challenging how work gets done.
Systems Thinking in Business: Is Your Purpose the One on the Wall?
Systems thinking in business shows how elements, interconnections and purpose reveal what an organisation is really built to do.
Employee Resilience: Why Purpose Matters to Business Resilience
How does employee resilience strengthen a business? Explore the role of purpose, alignment and individual capability under pressure.
How to Find Work That Fits You: Fit Is Built, Not Found
We are often told to find our purpose before changing direction. But the work that suits us cannot always be discovered through introspection. It is[…]
Receptiveness: How to Disagree Better at Work
Receptiveness shapes how we handle opposing views at work. Learn how to disagree better at work, improve decisions and build resilience.
The Oldest Customer Complaint: What 4,000 Years Hasn’t Changed About Trust
The oldest customer complaint reveals how broken trust increases customer effort, and what resilient businesses should do next.
How to Adapt When Plans Change: A Resilience Lesson from the African Bush
I am back at my desk in Cape Town. The heater is on, and a fat lump of a cat is purring across my lap[…]
Personal Resilience Is the Maths of Load Versus Capacity
Personal resilience is the maths of load versus capacity. Use Valorie Burton’s model to understand stressors, resources and why depletion is data.
Capacity Fiction: The Business Capacity Planning Problem Nobody Wants to Measure
Business capacity planning is not about pushing harder. It is about finding hidden constraints before they become strain, burnout and failure.