Posts by Murray

I am back at my desk in Cape Town. The heater is on, and a fat lump of a cat is purring across my lap[…]

Personal resilience is the maths of load versus capacity. Use Valorie Burton’s model to understand stressors, resources and why depletion is data.

Is customer centricity real within the business you work? Not sure? Start by looking at the direction value travels. Resilient businesses shift value down to[…]

Accountability and resilience turn mistakes into momentum by making reality usable, reducing blame, and surfacing issues early.

Business capacity planning is not about pushing harder. It is about finding hidden constraints before they become strain, burnout and failure.

A resilience early warning system helps you spot depletion before failure. Learn how D.O.S.E. reveals what is happening inside human capacity.

The Norway resilience model shows why businesses must protect capacity, reduce strain and prepare people for AI disruption.

AI and cognitive overdraft explains how AI can increase output while draining human capacity, judgement and resilience in strained businesses.

Generalist vs specialist in the age of AI: why adaptable, cross-functional talent may be vital for sustainable business performance.

AI can increase productivity, but if every saved hour becomes more work, human capacity disappears. Here’s why the balance matters.