Posts in Organisational Resilience

Murray-Turner-customer-centricity

Customer Centricity: Why Value Must Flow Down

Is customer centricity real within the business you work? Not sure? Start by looking at the direction value travels. Resilient businesses shift value down to[…]

Murray-Turner-Accountability-and-resilience

Accountability and Resilience: Turning Mountains Into Speed Humps

Accountability and resilience turn mistakes into momentum by making reality usable, reducing blame, and surfacing issues early.

Murray-Turner-business-capacity-planning

Capacity Fiction: The Business Capacity Planning Problem Nobody Wants to Measure

Business capacity planning is not about pushing harder. It is about finding hidden constraints before they become strain, burnout and failure.

Murray-Turner-Norway-Resilience-Model

Resilience Is Not a Personality Trait: Lessons from the Norway Resilience Model

The Norway resilience model shows why businesses must protect capacity, reduce strain and prepare people for AI disruption.

murray-turner-cognitive-overload

AI and Cognitive Overdraft: Why Human Capacity Is the Real Strategy

AI and cognitive overdraft explains how AI can increase output while draining human capacity, judgement and resilience in strained businesses.

Murray-Turner-generalist-vs-specialist-in-the-age-of-AI

Generalist vs Specialist in the Age of AI: Rethinking Talent for Sustainable Business Performance

Generalist vs specialist in the age of AI: why adaptable, cross-functional talent may be vital for sustainable business performance.

Murray-Turner-AI-and-human-capacity

AI Is an Incredible Work Partner. It Is Also a Terrible Colleague.

AI can increase productivity, but if every saved hour becomes more work, human capacity disappears. Here’s why the balance matters.

Murray-Turner-system-design

Organisational Systems Design: When Activity Replaces Progress

Work feels busy but progress stalls. It’s not a people problem - it’s the systems design. Here’s why your business is working exactly as built.

Murray-Turner-emergence-in-business

Emergence in Business: Designing Systems That Grow

Control is slowing your organisation down. Emergence in business explains why - and how better systems create speed, alignment, and resilience.

Murray-Turner-internal-vs-external-locus-of-control

Internal vs External Locus of Control: The Difference Between Reacting and Responding

Internal vs external locus of control explains why you feel stuck at work. Learn how control, burnout, and performance are connected.